PRIVACY POLICY
Redefine Health and Wellness is committed to providing quality services and ensuring the privacy of our clients and website visitors. This Privacy Policy outlines our ongoing obligations in respect of how we manage your personal information.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable American privacy laws. These principles govern how we collect, use, disclose, store, secure, and dispose of personal information.
A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal information refers to any information or opinion that identifies an individual. The types of personal information we collect include:
Name
Email address
Phone number
Health history (provided for health consultations)
Payment details (processed securely via third-party platforms)
We collect your personal information primarily to provide our services, schedule appointments, send reminders, and offer personalized health recommendations. We may also use it for closely related secondary purposes, where you would reasonably expect such use or disclosure.
You may unsubscribe from our marketing communications at any time by contacting us in writing.
When collecting personal information, we will, where appropriate and possible, explain why we are collecting it and how we intend to use it.
Sensitive Information
Sensitive information, as defined by the Privacy Act, includes details such as health information, racial or ethnic origin, religious beliefs, and other highly personal data.
We only use sensitive information:
For the primary purpose for which it was obtained
For a directly related secondary purpose
With your consent
When required or authorized by law
How We Collect Information
We collect personal information through various channels, including:
Contact forms
Email sign-ups
Appointment bookings
Purchases on our website or through the services provided by Redefine Health and Wellness
Third-Party Disclosure
We do not sell, trade, or rent personal information. However, we use Cliniko for secure client management, meaning your data may be stored on this platform for administrative and healthcare management purposes.
Your personal information may also be disclosed when:
You have consented to the disclosure
It is required or authorized by law
Security of Personal Information
We take reasonable precautions to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Data stored on Cliniko and other secure systems is protected by industry-standard security measures.
When personal information is no longer needed for its intended purpose, we will take reasonable steps to destroy or de-identify it, except where legal requirements mandate its retention.
Access to Your Personal Information
You have the right to access and update your personal information, subject to certain exceptions. If you wish to do so, please contact us in writing at info@redefinehealth.com.au.
We do not charge a fee for access requests but may charge an administrative fee for providing a copy of your personal information.
To protect your privacy, we may require identification before releasing the requested information.
Maintaining the Accuracy of Your Information
It is important to us that your personal information is accurate and up to date. If you find that the information we hold is incorrect or outdated, please notify us as soon as possible so we can update our records and continue providing quality services.
Policy Updates
This Privacy Policy may change from time to time and will be available on our website. Your continued use of our services indicates your acceptance of any updates.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Redefine Health and Wellness
Email: info@redefinehealth.com.au
Updated: March 2025